Flight Service Operations Analyst

Capital Group is seeking a full-time Flight Service Operations Analyst to support our federal sector clients.


The Analyst will support the Federal Aviation Administration’s (FAA) Future Flight Service Program. Specific responsibilities may include:

  •    – Analyzing existing flight services regulations, policies, standards, and requirements and recommending modifications in support of the FAA’s
  •        flight service goals and objectives;
  •    – Analyzing current and future flight deck and inflight communications technologies;
  •    – Reviewing flight services vendor integration, testing, and transition plans and schedules;
  •    – Analyzing future contact center technologies and providing recommendations to support flight service goals and objectives;
  •    – Conducting data analytics and stakeholder analysis to support operational improvement recommendations to flight services delivery;
  •    – Assembling, consuming, organizing, and assessing large amounts of data and developing conclusions based upon findings; and
  •    – Supporting flight service stakeholder engagement activities.


Required Qualifications:

  •    – Bachelor’s Degree in a related field.
  •    – Ten (10) or more years of relevant experience.
  •    – FAA ORDER JO 7110.0 Flight Services, and FAA ORDER JO 7210.3, Facility Operation and Administration expertise.
  •    – Candidate must demonstrate strong analytical skills, proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Access, Project),
  •        methodical and logical thinking, excellent oral and written communication skills, capacity to adapt to a fast-paced, dynamic environment,                                             and the ability to work well on a team.


Preferred Qualifications:

  •    – Master’s Degree in a related field.
  •    – FAA or FAA Contractor flight service operational experience.
  •    – Demonstrated understanding of flight service technologies.
  •    – Data analytics expertise is a plus.


Special Requirements: Must be a US citizen and meet eligibility requirements for a US Public Trust.                                                                                                                                                          This position may require a 0-20% travel commitment within the Washington, DC-Metropolitan area.

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  •                                                                                                                                                         Capital Group offers competitive wages and provides excellent benefits.                                                                                                                                                                                                                                                                            We offer a 401(k) plan, a health plan that includes dental and vision benefits, paid time off,                                                                                                                                                                                                                                                                                                    company social and charity events, and much more.